Maybourne Hotel Group leverages Cendyn Booking Engine to drive direct bookings
THE CHALLENGE
Maybourne Hotel Group owns and operates some of the world’s most famous luxury hotels. When the group decided that it wanted to upgrade its digital presence, it selected the new luxury hotels version of our booking engine.
One of their main reasons for selecting our booking engine was its extensive customization options, allowing the guest booking experience to reflect the unique character and identity of each Maybourne hotel.
THE SOLUTION
Cendyn had developed a new version of the booking engine, specifically for luxury hotels.
Maybourne Hotel Group selected this product for its ability to bring their five, unique, premium hotel brands to life, whilst being fully interoperable with their CRS. With Cendyn, the group was able to develop a results driven approach to drive direct bookings across their properties:
Luxury Design
New UX for luxury hotels developed to reflect the unique needs of the category
Brand First
Working closely with the hotels and their designers to integrate the brands
System Integration
IBE fully integrated with CRS and other revenue management platforms
This case study was completed before Cendyn acquired DigitalHotelier but Maybourne Hotel Group now benefits from the suite of Cendyn products.
Maybourne Hotel Group
About
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory (launching Winter 2023) – some of the world's most renowned hotels. Their hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, they are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
