Sales Solutions
Optimize your group opportunities with award-winning sales tools
Hyatt tailored solutions
Buy Now
Cendyn Proposals
Dramatically increase group and event bookings by responding to RFPs in a matter of minutes.
Learn more
Cendyn Catering
Showcase F&B options with online menus aimed at both group and social events with this fully interactive tool in real-time.
Learn moreAbout your product implementation
Once your hotel signs a contract, Cendyn’s implementation team will kick-off implementation within two weeks. Click below to learn about each step of the implementation process.
Kick-Off
- Initiation communication to align on scope, timeline and stakeholders
- Request content and images required for configuration with standardized workbooks
- Client to provide required collateral and content
Product Configuration
- Create design for template (if independent property) and receive client approval
- Set up of branded content
- Set up of backend configuration
- Setup integration – work with 3rd party vendors (Cendyn Proposals)
Complete Self-Serve Training & Go-Live
- Share access to available self-training material
- Perform final Go Live checks
- Go Live communication to the client including Client Satisfaction Survey
- Commence billing based on contract details
Ongoing Post-Live Customer Support
Customer Support
This team provides support at the property level acting as your first point of contact for product issues and defects. They also manage your requests for Cendyn Proposals and Cendyn Catering design updates and new user access.
Client Services
This pooled account team answers commercial questions about your contract and billing. They also guarantee a smooth onboarding and act as your first level of escalation on support issues.
Your questions answered
What is the process for setting up Cendyn Proposals?
Once your hotel signs a contract, Cendyn’s implementation team will create your Cendyn Proposals template using the images and content your hotel provided at the beginning of your onboarding process. You can begin personalizing your Cendyn Proposals once the template is created. Please check out these videos in the Knowledge Cloud to learn how to navigate the tool.
Does Cendyn Proposals work with our S&C system?
Yes, Cendyn Proposals will integrate directly with Envision so that you can merge your leads directly into Cendyn Proposals. This will pre-populate your proposals with all the related booking information.
Does Cendyn Proposals work with any other products or systems?
Cendyn Proposals is one of our many Sales solutions and integrates with Cendyn’s Cendyn Catering platform. This allows you to send your Cendyn Catering within your proposal and select which menu items to display.
What is the process for setting up Cendyn Catering?
Once our onboarding team completes your menu template, your property would be responsible for uploading all new menu items. Please check out these videos in the Knowledge Cloud to learn how to navigate the tool.
What can Cendyn Catering be used for?
These menus can be used for your hotel’s banquets, catering, room service, or on-site restaurant menus to showcase your food and beverage offerings.
How do we select images for our new Cendyn Catering?
All images are provided by Hyatt’s corporate brand team. If you would like to choose alternate images, you will need prior approval from Hyatt.
How do we add Cendyn Catering to our hotel’s website?
Please open a ticket with Hyatt support including the URL of your Cendyn Catering to have your Cendyn Catering embedded on your hotel’s website. To determine your Cendyn Catering’s URL, select “Published View” within Cendyn Catering, then copy the URL from the new tab that opens in your browser.
How would I action a guest request within the eConcierge dashboard?
Upon logging in, select “Requests” from the navigation bar. From here you can scroll down and select your desired guest request. Once you have located the request, you can edit, cancel, or confirm the request from within this dashboard. You also can email the guest directly from this page with any updates, questions, or other communications. Learn more.
How would I see a history of past requests in eConcierge?
To see a history of recent guest requests, select “Inquiry” from the top navigation bar. Once here, select your date range and any other identifying information such as first name, last name or email address and click “Show History.” Learn more.
How would I run reports in eConcierge?
To run reports, select “Reports” from the top navigation bar. Once here, you can select from the Requested Items Summary, Category Summary, or Usage Statistics. Within each of these reports you can select your date range and event category. Learn more.
How would I search for itineraries in eConcierge?
To search for itineraries, select “Itineraries” from the top bar navigation. Once here, input the guest arrival date along with either last name, email address, or confirmation number and click search. Learn more.
How would I search for a guest in eConcierge?
To search for a guest, select “Guest” from the top bar navigation. From here, enter the guest’s last name along with the email address, confirmation number, or arrival date and click Search. Learn more.
How would I update a guest’s contact preferences in eConcierge?
To update a guest’s contact preferences or to add an additional member to their party, search for the guest under the “Guest” tab. Once you have selected your guest, you are now in the guest profile. From here you can add their preferred method of contact, along with updating their email, phone, and mobile numbers. You can also add additional guests on this page.
Who do I contact to add additional Sales solutions to my portfolio?
To request additional Sales solutions please contact Cendyn’s Sales Development team at salesdevelopment@cendyn.com.
Discover how you can drive business via your most profitable channel.
General Inquiries:
Email us at info@cendyn.com