The benefits of a booking engine for casino owners

When it comes to booking engines, not every platform is created equal. After all, not every booking engine is designed with the unique needs of casinos in mind, including the ability to book casino comps or apply special offers to loyalty guests.

With the right solution in place, booking engines can help casino hotels optimize direct bookings, capture as much direct demand as possible, and reduce the burden on call center agents – who will otherwise have to manually book all comps and casino loyalty guests into the system, resulting in longer wait times and eating into overall call center volume.